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Customer Care Specialist – Nova Communications

Do you thrive on working with customers and people?

Are you known as a ‘go to’ person who is able to get things done?

Ready to make a difference in a small, collaborative team at the hub of a growing technology company?

Our client, Nova Communications, makes Canadian companies and communities more successful and safer with wireless. Nova is stepping up its game with new roles and new technology, and is looking for an excellent team member to be part of its Customer Services team.

The successful candidates will benefit from:

  • training and state-of-the-art tools and processes
  • competitive salary and benefits
  • opportunities to build a career and help grow our client.

These key positions will be responsible primarily for:

  • promptly answering and assisting customers
  • coordinating and expediting sales orders and services requests
  • coordinating and resolving customer issues
  • being a lead user of Nova’s new systems and processes, and helping other users
  • seeking out and implementing ways for Nova to build customer satisfaction and retention.

The ideal candidates will possess the following qualifications and attributes:

  • Thrives on working with people and previous experience in a customer service role.
  • Exceptional team player with a reputation as a “go to” person who gets things done.
  • Strong verbal and written communication over telephone, email and online.
  • Very organized, excellent time management, and ability to multi-task.
  • Belief in the power of technology and have a thirst for knowledge.
  • A commitment to building long-term customer relationships.

Nova is looking for people who will quickly become part of the team at the hub of its operations, who want to be part of shaping and growing a company, and a career. If you are ready to invest the time and the energy to be part of a team of the future, then Nova needs you.

Sound like you?

If this is you, please forward your resume and a letter explaining clearly how your background and experience will meet Nova’s needs. Applications can be emailed to Gerald Walsh Associates Inc. at, quoting project number 1645 in the subject line.


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