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Director, Benefit Administration and Operations

The Province of Nova Scotia and the Nova Scotia Government and General Employees Union provide a long-term disability plan for 13,000 employees of the Province of Nova Scotia and other employee groups. The plan is managed and administered by a Board of Trustees appointed by the plan sponsors and the trust is funded equally by employer and employee contributions. They are now seeking an insurance industry professional who will work closely with the plan’s employers, claims administrator and service partners, while overseeing the effective delivery of disability management services.

In this role, you will apply your technical knowledge of disability management to ensure the plan complies with industry standards and consistently reflects best practices. You will make sure a competitive service is maintained by periodically reviewing claim decisions for accuracy and consistency and by assessing the claims process to identify trends and emerging issues. Possessing strong communication and interpersonal skills, you will work closely with participating employers and unions and liaise with service partners to ensure service level agreements are maintained as agreed.

As the ideal candidate, you have sound knowledge of the insurance industry, specifically with long term disability claims experience. You have appropriate academic credentials and a CIP designation would be an asset. You possess a broad understanding of best practices and trends in the industry and you’ve coupled that with extensive experience with appeals, reviews, trending and audits. Personally, you exhibit good judgment, tact, diplomacy and patience at all times. You are able to prioritize and organize your work efficiently.


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